Terms and Conditions
Booking terms for surf stays at Travel Surf Nature in Tamraght: deposit, payment, cancellation, safety and insurance.
Last updated: 11 November 2026.
These terms apply to everyone who books a stay, a package or an activity with Travel Surf Nature. “We” means Travel Surf Nature SARL, run by Hassan Boujnah, Rue du Coucher de Soleil, Tamraght, 80023 Agadir, Morocco (ICE 003025749000020). “You” means everyone named in the booking.
Booking and payment
- Prices are per person, for a shared room, unless we say otherwise. A private room costs 15 € a night more.
- To confirm your booking, you pay a deposit of 50% of the price by bank transfer. We send you the bank details with the confirmation.
- You pay the rest in euros when you arrive.
- Your booking is confirmed when we have received the deposit and confirmed it to you in writing.
Changes to your booking
If you want to change your dates, package or room, tell us as soon as you can. We will do our best, but changes depend on availability and may change the price.
If you cancel
Cancel in writing, on WhatsApp or by email, as soon as you know. We keep a cancellation fee of 20% of the price and refund the rest of what you paid. There are no other cancellation charges.
If we cancel or change your stay
We will not cancel your stay less than 8 weeks before arrival, except for reasons beyond our control (force majeure), such as war, political unrest, strikes, epidemics, natural or technical disasters, or closed airports and ports. If we cannot provide the stay you booked, we refund everything you paid or offer you new dates.
Small changes to the programme can happen. If we have to move you to another room or house, it will be of the same or a higher standard, and we will tell you before you arrive whenever we can.
Waves, weather and illness
We take you to the best spots for the conditions and your level, but we cannot control the ocean. There is no refund for days when the surf is flat or the weather is bad. On those days we offer other activities, such as stand-up paddleboarding, hiking, skateboarding, film evenings or cultural trips.
If you or one of our instructors falls ill, we cannot refund the activities, but we will offer alternatives or another instructor of a similar level.
Health, safety and insurance
- You must be in good health and able to surf, do yoga and take part in the other activities you book.
- Tell us before or when you arrive about any medical condition, injury or allergy, including food allergies, that could affect you during your stay.
- Listen to your instructors and follow their safety instructions. Your safety and the safety of others depend on it.
- Surfing is a sport with risks, and accidents can happen even when everyone is careful. You take part in the activities at your own risk, and we are not responsible for injury, loss or damage that happens during them.
- We strongly recommend travel insurance that covers your whole stay in Morocco, including medical costs and surfing.
Equipment and belongings
We show you how to look after the boards and wetsuits. If you damage or lose our equipment, or that of our partners, you pay for the repair or replacement.
Look after your own valuables. We are not responsible for personal belongings that are lost, stolen or broken.
Behaviour
We want a friendly, safe house for everyone. If a guest is aggressive, violent or reckless towards other guests, our team, the equipment or the house, we can ask them to leave straight away, without a refund.
Questions
Write to us on WhatsApp or at travelsurfnature@gmail.com. How we handle your personal data is explained in the privacy policy.